
POSITION OF MAINTENANCE TECHNICIAN
REPORTS TO: Community Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of MAINTENANCE TECHNICIAN. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review closely these duties, skills and physical requirements and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.
SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS:
General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to work flexible hours to accommodate after hour and weekend emergencies.
JOB SUMMARY:
To achieve maximum efficiency and quality of workmanship on maintenance tasks assigned. To make-ready apartments in a manner consistent with little or no call backs. Responsible for maintaining the physical condition and appearance of the site. Will be required to be “on call” on rotating schedule.
WAGE/HOUR STATUS
Non-Exempt (eligible for overtime)
MAJOR DUTIES AND RESPONSIBILITIES:
Conduct all business in accordance with company policies and procedures, state and federal laws; OSHA, ADA. Fair Housing, and all other laws pertaining to apartments.
Duties include, but are not limited to:
1) Inspect vacated apartments and complete make-ready checklist. Inform Community Manager of needed services and repairs. Routinely perform duties to restore apartments to “make-ready” status. Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed. Ensure adequate number of make ready units are available and that the products are up to company standards. Coordinate status of make-readies with leasing staff. Change locks and make keys.
2) Assist with the resident improvements as required. Maintain an average of 50% of the make-readies are market-ready on a monthly basis. Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Ensure vacant units are “trashed-out” within 24 hours of move-out.
3) Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts.
4) Diagnose and perform major, minor and routine maintenance/repair in a timely and professional manner, reports to Lead Technician and manager prior to any expenditure of funds. Assure all service requests are completed on a daily basis. Accurately document work performed on service request, including parts and return to supervisor by end of day. Complete renewal service requests in the same timely fashion. Follow-up on completed and incomplete service requests to ensure satisfaction.
5) Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude towards residents and other employees. Never confront supervisors or other employees in front of residents.
6) Complete special projects as may be assigned and prioritized by the Community Manager.
7) Inspect exterior of the property. Perform building and common area upkeep on a daily basis. Assist in keeping grounds neat and free of litter. Immediately correct unsafe conditions; i.e. broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
8) Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required. Conduct regular scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
9) Maintain inventory utilizing inventory system, report needed parts to Lead Technician. Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance. Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
10) Obtain bids and negotiate prices, as necessary, with vendors and contractors. Coordinate delivery and work schedules with vendors, contractors and Community Manager.
11) Perform effective emergency maintenance (after hours) as required.
12) Delivers notices or newsletters to all apartments.
13) Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis. Ensure storage areas remain locked when not in use.
14) Compliance with management company personnel and operations policy and procedures and compliance to company standards.
a. Working knowledge and understanding of system software
b. No signing of contracts permitted; no approval or signing of leases.
c. Stay abreast of current policies and guidelines; maintain policy manual as changes are effected.
ORGANIZATIONAL RELATIONSHIPS:
Reports directly to the Community Manager and/or Lead Technician (Maintenance Supervisor). Works with office staff, other maintenance staff, construction division, and outside vendors.
OTHER REQUIREMENTS:
Hours of Work: Basic schedule includes, but is not limited to 8:00am to 5:30pm, Monday through Saturday. Schedule may vary according to individual property and Community Manager, may be “on call” 24 hours per day. Employee will be required to work a flexible work week. Overtime will be as needed for emergencies.
Experience: Previous experience in at least three of the following: Heating/AC repair, plumbing, appliance repair, carpentry, and general maintenance repairs. Position requires at least 1 year of experience in property maintenance or equivalent field.
Education: High School education or trade school required. Three (3) hours (CEC’s) of industry specific training must be completed annually, please submit to HR upon completion.
Physical Requirements: Extensive mobility and excellent physical condition. Ability to lift up to 100 Ibs for installation and removal of appliances. Ability to operate all necessary hand tools to make repairs. Ability to kneel, crouch, climb, crawl, etc. to reach items in need of repairs. As necessary, must have tolerance to all extremes of hot and cold weather.
Transportation: Must have dependable vehicle to transport tools and equipment to job sites, and ability to drive to pick up parts as necessary. Must provide proof of liability insurance for same.
Tools: Must provide own basic tools, or be willing to obtain the required hand tools, pertinent to this position. Must be knowledgeable and skilled in the safe use and maintenance of the following:
Residency: Must meet the qualifications for residency in the community for which they have applied.
Pre-Employment Test Scores: Pass drug and criminal background test.
ADDITIONAL REQUIREMENTS
EMPLOYEE ACKNOWLEDGEMENT
I acknowledge that I have received a copy of the Make-Ready Technician Job Description and understand that it is my responsibility to read and understand it. I understand that this job description may be used as a tool to evaluate the performance of my duties. If I have any questions about this job description or my job duties, I understand that I should ask my Community Manager or CPS HR Department.
Locally owned & operated, Continental Property Services has been serving the Daytona Beach Area since 1976 meeting the apartment home needs of local residents, both permanent and temporary. Our apartment homes are located along the World’s Most Famous Beach.